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Enterprise Account Manager - Key Accounts

We are searching for an exceptional enterprise sales professional to focus on our largest customers and opportunities. The successful candidate will understand our customers’ business objectives and act as their trusted advisor for using Shiftboard products most effectively. The measurements of success are renewal rates, upsells, cross-sells, customer satisfaction scores, site deployments and referrals. As the primary contact for our customers, you will ensure increased revenue, customer adoption, satisfaction and retention. You’ll use your experience with structured sales techniques that span the entire sales cycle, from identification and qualification of opportunities, to business development and order fulfillment to achieve your sales goals. Please note: this is either an inside role based out of our Seattle, WA headquarters, or remote in the Atlanta, GA metro area. 

Job Responsibilities:

  • Take part in the creation, and drive execution, of a structured strategic account program designed to educate customers about the Shiftboard solutions and increase the number of deployments of Shiftboard products 
  • Participate on new site roll-outs with deployment team
  • Capitalize and build on existing relationships, and collaborate with partners to develop new opportunities including extensions to the existing arrangement 
  • Effectively execute a business plan to maximize revenue and customer satisfaction
  • Establish and grow relationships with key decision-makers and influencers within customer base 
  • Understand and communicate the business value and ROI of products and solutions and effectively demonstrate the product to customers 
  • Engage customer base in dialogue related to infrastructure growth, including their planned and potential needs 
  • Prevent negative customer churn and cancellation with proactive engagement in support and billing-related issues 
  • Leverage Salesforce.com and other tools to track customer engagement and the success of each program 
  • Successfully leverage the resources within Shiftboard; take leadership to determine the strategy and methods to ensure success
  • Partner with Marketing, Product Management, Customer Success, and Training to create strategies and tools designed to support the above 
  • Other duties as assigned 

Qualifications:

  • Bachelor’s degree or equivalent work experience, MBA a plus 
  • Minimum of 4 years of experience in account management with a leading cloud based technology 
  • Prior experience selling in a SaaS environment 
  • Strategic and analytical thinker, able to blend technology vision and business strategy to deepen client relationships, ability to align technology with business objectives 
  • Demonstrated ability to translate partner needs into compelling business solutions 
  • Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise 
  • Ability to build relationships and influence cross functionally 
  • Great storyteller
  • Excellent verbal, written, and presentation skills
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