Account Manager

Position Summary

We’re looking for a seasoned Account Manager (AM) to join our growing sales team, and support our booming customer base.  In this role, the AM will develop relationships with existing Shiftboard customers to increase customer satisfaction, drive expansion and retention.  The AM is responsible for managing a book of accounts, and through proactive measures will renew subscriptions, forecast, and drive continued adoption of the Shiftboard platform.

Responsibilities

Develop and execute strategic territory plan to achieve key metrics
Foster customer relationships to improve customer retention
Manage renewal process and negotiate contracts
Direct cross-functional support of successful platform implementation
Maintain and leverage strong product knowledge to consult with customers  
Anticipate potential customer problems and actively identify solutions

Qualifications:

  • 3+ years of Account Management experience, ideally in technology or software industry
  • Strong history of success and over-achievement of key metrics
  • Professional verbal and written communication skills
  • Experience with project management and facilitating technology deployments
  • Business acumen and ability to analyze data to address customer situations 
  • BS/BA degree or equivalent in relevant Account Management experience

About Us

Shiftboard is an early innovator of employee management solutions. Founded in 2002, we brought one of the industry’s first SaaS solutions to market. Beginning in healthcare, we’ve since expanded to numerous industries. We help companies around the world simply and easily streamline the complexities of staff scheduling and people management.

All of our team members are charged with bringing creativity, logic, and intellectual rigor to their responsibilities in a never-ending quest to serve our customers. We have high expectations of each other and work as a team to build a platform we are all proud of. That mindset, along with our execution, has allowed Shiftboard to create a revolutionary product and grow into the profitable business it is today.

Employees feel appreciated at Shiftboard. In addition to a competitive salary and benefits package, we offer an employee stock option program, unlimited paid time off, a business casual dress code, and an open communication policy. The resulting atmosphere is professional and productive, yet comfortable and fun.

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