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Customer Success Associate

The mission of the Customer Success team is to help customers achieve success and derive meaningful value from their use of Shiftboard. We accomplish this by providing customers with timely and effective assistance during their initial on-boarding and throughout their Shiftboard lifecycle. We act as customer advocates and focus on building long-term relationships with our clients. The Customer Success Associate will not only provide proactive outreach, but will also communicate best practices and provide additional training to ensure customer's success. Additionally, the CSA will also help with Tier 1 support and manage any necessary escalations.

KEY RESPONSIBILITIES

  • Demonstrate the value of Shiftboard to our customers every day by providing amazing customer support
  • Build & strengthen customer relationships, including identifying upsell opportunities
  • Manage incoming calls and emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Respond to a variety of technical and non-technical inquiries with a sense of urgency
  • Have primary responsibility for managing and supporting a set of named accounts

QUALIFICATIONS

  • A driven and passionate problem solver
  • A multi-tasking hero
  • Have exceptional verbal communication skills – with both customers and teammates
  • Think quickly on your feet (figuratively – we’ll provide a chair)
  • Are comfortable in sometimes ambiguous situations
  • Have a bias towards finding solutions vs. shutting down ideas
  • Are always prepared
  • Enjoy making everyone feel heard and understood
  • Are able to communicate technical concepts to non-technical people

WHAT WE OFFER

  • Competitive Salary
  • Ownership Opportunity: Employee Stock Option Program
  • Healthcare: Medical/Dental/Vision Benefits
  • 401(k)
  • Commuter Perks: Choose Puget Sound Transit Pass (ORCA) or monthly subsidy
  • Fast-paced, rapid career growth opportunity
  • Located just blocks from Pioneer Square

 

MAKE A DIFFERENCE EVERY DAY AT SHIFTBOARD

The people of Shiftboard are making a difference every day through innovation and commitment to customers. As an early innovator of employee management and scheduling systems, we brought one of the first SaaS solutions to market. Today, we provide dynamic solutions that help companies around the world streamline the complexities of staff scheduling and effectively manage diverse workforces.

 Our core values challenge employees to make a difference every day by putting customers first and helping people better achieve autonomy, mastery, and purpose. We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people.

ABOUT US

Shiftboard is an early innovator of employee management solutions. Founded in 2002, we brought one of the industry’s first SaaS solutions to market. Beginning in healthcare, we’ve since expanded to numerous industries. We help companies around the world simply and easily streamline the complexities of staff scheduling and people management.

All of our team members are charged with bringing creativity, logic, and intellectual rigor to their responsibilities in a never-ending quest to serve our customers. We have high expectations of each other and work as a team to build a platform we are all proud of. That mindset, along with our execution, has allowed Shiftboard to create a revolutionary product and grow into the profitable business it is today.

 Employees feel appreciated at Shiftboard. In addition to a competitive salary and benefits package, we offer an employee stock option program, unlimited paid time off, a business casual dress code, and an open communication policy. The resulting atmosphere is professional and productive, yet comfortable and fun.

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