The mission of the Customer Success team is to help customers achieve success and derive meaningful value from their use of Shiftboard. We accomplish this by providing customers with timely and effective support during their initial on-boarding and throughout their Shiftboard lifecycle. We act as customer advocates and focus on building long-term relationships with our clients.
The Customer Success Manager is a vital role within the organization. The CSM will ensure that clients get the maximum value from Shiftboard by providing customers with the initial phase of education by developing an understanding of each use case, offering best practices and guidance. This role will also own planning and executing improvements to our onboarding process. Additionally, the CSM will also help with Tier 1 support and manage any necessary escalations.
Roles and Responsibilities:
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